Lost or Stolen Checkbook
Fill out and fax Stop Payment Check Form to 1-210-525-0383, Attn: Member Service.
Then call 1-800-222-2328 x-200 immediately.
Please have all of your pertinent check information, your account number, and your last check number recorded. Report the range of all check numbers missing or stolen.
Please note: Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.
Have I been Scammed?
If you receive a phone call to your landline or cell phone with an automated message indicating that your account may be locked or closed or that your card number has been compromised, do not provide your account information or credit card number. It is a scam! Baptist Credit Union has access to your confidential information and does not need to ask for it.
Risk Mitigation Tips
- Do not respond to any telephone call requesting personal or financial information.
- Call to report a suspicious type of call to:
- Your Credit Union
- Federal Trade Commission, 1-800-832-4357
- State Attorney General
- Phone carrier – landline or cell phone provider
- If you have responded to such a call by providing account or card information, call the credit union to close or block the accounts to prevent fraudulent transactions.
- Contact one of the three credit bureaus to place an “initial fraud alert” on your credit report.
Lost or Stolen Debit/ATM Card
If your card has been compromised or stolen, call our Fraud Department immediately by dialing 1-888-241-2440. Please have all of your pertinent card information available, as well as your account number and social security number. If your card is lost or compromised, please contact any branch to order a new card or fill out and fax Debit Card Application Form (form contains an area to report your lost or stolen card) to 1-210-525-0383. Please know that the Fraud Department is NOT able to order cards. Therefore, it is important for you to call us ASAP.
For immediate assistance during business hours with your Debit or ATM card, please call: 1-800-264-5578