Lost or Stolen Checkbook
Fill out and fax Stop Payment Check Form to 1-210-525-0383, Attn: Member Service.
Then call 1-800-222-2328 x-200 immediately.
Please have all of you pertinent check information available as well as your account number and last check number recorded. Report the range of all check numbers missing or stolen.
Please note: Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.
Lost or Stolen Debit/ATM Card
If your card has been compromised or stolen, call our Fraud Department immediately by dialing 1-888-241-2440. In those cases or if your card is lost, please contact any branch to order a new card or fill out and fax Debit Card Application Form (form contains an area to report your lost or stolen card) to 1-210-525-0383.
Please have all of you pertinent card information available as well as your account number and social security number.
For immediate assistance during business hours with your Debit or ATM card please call: 1-800-264-5578
Prevent Fraud in your BCU Card!
BCU has associated with COOP to offer you a solution that can help prevent fraud in your card. It is the CardNav application. You can easily download it to your cell phone through your apple store or play store. It is completely free and you will be in full control of your card activity.
With CardNav, you
– Receive notifications of your transactions in real time
– Can turn your card on and off as you go around doing your shopping
– Monitor any hold a vendor places on your card
– Can set the type of transactions that can be accepted or rejected
– Can limit or expand the transactions to a physical area
To start using CardNav, go to your play-store or your apple store. search for the CardNav app. Download or install it. Open the app and hit the New user button. Enter your card number and follow the prompts. If you need any help downloading or have questions regarding this app, please call or visit your closest branch.
Other ATM/Debit Card Issues